Standards of Excellence
NCOA convened an expert Consumer Advisory Panel to develop Standards of Excellence for consumer education and health insurance brokerage services for people with Medicare.
To meet the NCOA Standards of Excellence, they undergo a rigorous documentation review and training process. NCOA is responsible for certifying and ensuring that our partners meet standards in 7 areas:
Agent Compensation and Anti-Steering
Agent Training and Quality Assurance
Carrier Representation Standards
Consumer Education and Decision-Support
Customer Service and Support